Kan jag ändra eller avbryta min beställning?

Om din beställning ännu inte har behandlats eller skickats kan vi i vissa fall hjälpa dig att ändra eller avbryta den. Kontakta vår kundsupport så snart som möjligt och ange ditt ordernummer. När beställningen har behandlats eller skickats kan den inte längre ändras eller avbrytas.

Kan jag ändra namn på graveringen efter att jag lagt min beställning?

Om din beställning innehåller gravering är det viktigt att du kontaktar oss så snart som möjligt om du vill göra ändringar. Vi kan i vissa fall justera namn eller text innan graveringen har påbörjats. När graveringen har startat är det tyvärr inte längre möjligt att göra ändringar. Dubbelkolla gärna din orderbekräftelse när du får den, så att alla uppgifter stämmer.

Får jag en orderbekräftelse?

Ja, du får en orderbekräftelse via e-post kort efter att du genomfört ditt köp. Om du inte har fått den inom några minuter, kontrollera din skräppost.

Jag har lagt en beställning men inte fått någon orderbekräftelse?

Om du inte har fått en orderbekräftelse kan det bero på att e-postmeddelandet har hamnat i skräppost, att e-postadressen angavs fel vid beställningen eller att beställningen inte har genomförts korrekt. Kontrollera först din skräppost. Om du fortfarande inte hittar någon bekräftelse, kontakta vår kundsupport så hjälper vi dig att kontrollera din beställning.

What payment methods do you accept?

We accept most major payment methods, including credit and debit cards such as Visa, Mastercard, and American Express, as well as options like Klarna. Depending on your region, local payment methods may also be available. You can see all available payment options at checkout.

When will I be charged?

Your payment is charged immediately once your order has been successfully placed and confirmed.

Can I change my payment method after placing an order?

No, it is not possible to change the payment method after an order has been completed. If needed, you may cancel your order if it has not yet been shipped and place a new one.

How do I use a discount code?

You can enter your discount code at checkout in the designated field before completing your purchase. The discount will be applied once the code has been validated.

Can I combine multiple discount codes?

No, only one discount code can be used per order unless otherwise stated.

Is my payment secure?

Yes, all payments are processed through secure and encrypted connections. We work with trusted payment partners to ensure that your payment information is handled safely and in accordance with current security standards.

How does engraving work?

You can personalize your GLACIAL product with up to 9 characters. The text you enter when placing your order is exactly what will be engraved, so we recommend reviewing spelling and content carefully before completing your purchase. The engraving is applied directly to the product. Engraving is not available on all styles. We reserve the right to decline text containing inappropriate language.

What can I engrave?

You can engrave up to 9 characters on your GLACIAL product. Please note that the text you enter will be engraved exactly as written, including capitalization. Engraving is not available on all styles.

What is the delivery time for engraved products?

Engraved items are made to order. Delivery time may therefore be extended by up to 10 working days compared to standard delivery.

Can I return an engraved product?

Engraved items are made to order and cannot be returned. If your product is defective or incorrect, please contact our support team and we will assist you.

Do you offer corporate orders?

Yes, we offer orders for companies, events, and campaigns. This can include larger volumes as well as products with engraving or logo customization. Please contact us by email with your request and we will get back to you with more information.

What is the delivery time for corporate orders?

Delivery time for corporate orders varies depending on the order size and any customization, such as engraving or printing. Once we have received your request, we will provide an estimated delivery time based on your needs.

How can I become a retailer?

We work with selected retailers and distributors. If you are interested in selling our products, please contact us by email and briefly describe your business. We review all inquiries and will get back to you if there is a potential fit.

How can I collaborate with you?

We are always open to collaborations that align with our brand. If you are an influencer, creator, or represent a brand, feel free to contact us by email. Please include relevant links and information about your audience. We review all inquiries and will get back to you if there is a potential opportunity.

How do I make a return?

If you would like to make a return, please contact our support team. Once your return has been approved, you will receive instructions on how to send your product back.

Can I return a used product?

We accept returns of unused products in their original condition and packaging. The return must be registered within 14 days of receiving your order. Products showing signs of use cannot be returned.

When will I receive my refund?

Once your return has been received and approved, your refund will be processed within a few business days. You will receive a confirmation email once the refund has been issued.

How long does it take for the refund to appear on my account?

It may take a few business days for the refund to appear on your account, depending on your bank or payment method.

Do your products come with a warranty?

Yes, our products are covered by a limited warranty that covers manufacturing defects. This warranty does not affect your statutory rights.

What does the warranty cover?

The warranty covers defects in materials or workmanship. It does not cover damage caused by normal wear and tear or improper use.

How do I report a defective product?

If you would like to report a defective product, please contact our support team. Include your order number, a description of the issue, and images clearly showing the problem so we can assist you.

What should I do if I receive a damaged or incorrect product?

If you have received a damaged or incorrect product, please contact our support team as soon as possible. Include images of the product and describe the issue so we can assist you.

How long does delivery take?

Delivery times vary depending on your location. Within Sweden, delivery typically takes 1–3 business days from when the order leaves our warehouse. To Norway and within the EU, delivery usually takes 2–5 business days, and to other countries typically 3–6 business days. Express shipping may be available in selected markets. Please see the checkout for options available to your address.

When does the delivery time start?

Delivery time is calculated from when your order leaves our warehouse. You will receive a confirmation email once your order has been shipped.

Do you ship internationally?

Yes, we offer international shipping to several countries. Delivery times and shipping options vary depending on the destination. You can see available options at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout and may vary depending on your delivery address and selected shipping option.

When do I get free shipping?

We offer free shipping on orders above 450 SEK within Sweden, 45 EUR within the EU, and 450 NOK in Norway. The exact shipping cost is always shown at checkout before completing your purchase.

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking link. You can use this to follow your delivery until it arrives.

When will I receive my tracking link?

You will receive your tracking link by email once your order has been shipped.

What should I do if my delivery is delayed?

If your delivery is delayed, we recommend checking your tracking information first. If there are no updates or if you need assistance, please contact our support team.

My order is marked as delivered but I haven’t received it?

If your order is marked as delivered but you cannot find it, please check around your delivery location, such as with neighbors or reception. If you still cannot locate your package, contact the carrier or our support team for assistance.

Are your bottles leak-proof?

Our bottles are designed with a secure screw lid and can be safely carried in bags when properly closed. Our tumblers are splash-resistant but not fully leak-proof and should be kept upright. If using a sports lid, make sure it is properly closed before transport. Always be cautious when handling hot beverages.

Can I use carbonated drinks?

Our tumblers are suitable for carbonated beverages. For bottles, we primarily recommend still drinks. Carbonated beverages can create pressure inside the bottle, which may lead to leakage or cause liquid to spray when opened. Always open carefully, especially with pressurized or hot drinks.

Can I store milk or protein shakes in the bottle?

Yes, you can use the bottle for milk or protein shakes. We recommend cleaning it immediately after use and avoiding long-term storage of dairy products. Always be cautious when handling hot beverages.

What materials are the products made of?

Our bottles and tumblers are made from stainless steel with double-wall vacuum insulation. The lids are made from BPA-free materials and all components are safe for everyday use.

Are your products BPA-free?

Yes, all our products are completely BPA-free.

Are the products dishwasher safe?

We recommend hand washing to preserve the product’s finish and insulation performance over time.

Can I use the products in a dishwasher, freezer, or on a stove?

We recommend hand washing your product to preserve both its finish and insulation performance. The product should not be used in a dishwasher, freezer, microwave, or on a stove. Extreme temperatures and heat sources may affect both function and material.

How do I clean my bottle or tumbler?

Clean the product with warm water and dish soap. Let it dry completely with the lid off after cleaning.

How do I clean the lid?

We recommend cleaning the lid separately with warm water and dish soap. If the lid has a silicone ring, it can be removed and cleaned separately.

How do I remove odor?

If the bottle develops odor, clean it with warm water and dish soap. For a deeper clean, let it sit with water for a while before rinsing thoroughly.

How long do drinks stay cold?

Our bottles keep drinks cold for up to 24 hours. Our tumblers keep drinks cold for up to 12 hours.

How long do drinks stay hot?

Our bottles keep drinks hot for up to 12 hours. Our tumblers keep drinks hot for up to 6 hours. Always be cautious when handling hot beverages, especially when opening or transporting.

Does the bottle get hot or cold on the outside?

No, thanks to the double-wall insulation, the outer surface temperature is not significantly affected.

Are all lids compatible with all products?

No, not all lids are compatible with all models. Compatibility depends on the product and size. Please check the product information to ensure you choose the correct lid.

Do I need to buy a new bottle if a part breaks?

Not always. We offer selected replacement parts and accessories, such as new lids and silicone rings, so you can replace a part instead of buying a whole new bottle. See which replacement parts and accessories are available on our website.

How do I replace the silicone ring?

Remove the existing silicone ring from the lid and clean the area. Place the new ring evenly into the groove and ensure it is correctly positioned.